Premier Destination for Top-notch Contact Center Services
CH Experience, based in Westlands, Nairobi, delivers exceptional contact center solutions—from customer support to sales and technical assistance—with over a decade of global expertise.
We are committed to delivering efficient, effortless, and personalized experiences to every customer we serve.
Our Mission
as a company
is to enhance customer experience and loyalty by delivering unparalleled service through innovation, technology, and a customer-centric approach.
Comprehensive set of Customer Experience KPI's
Customer Satisfaction (CSAT)
We track customer feedback to assess overall satisfaction with our services, ensuring we consistently meet and exceed expectations.
Net Promoter Score (NPS)
We gauge customer loyalty and the likelihood of clients recommending our services to others, helping us understand the strength of our relationships.
First Call Resolution (FCR)
We measure the percentage of customer issues resolved in the first interaction, aiming to minimize repeat contacts and enhance efficiency.
Average Handle Time
We monitor the average time taken to resolve customer inquiries, striving to provide timely and effective solutions
Service Level
We track our ability to meet service-level agreements, ensuring prompt responses and minimizing wait times for our customers.
Customer Effort Score
We evaluate the ease with which customers can interact with our support channels, focusing on creating seamless and effortless experiences.
Customer Retention Rate
We analyze our success in retaining customers over time, reflecting the value and satisfaction we deliver
We help build the commercial interests of your business
Real-Time Sentiment Analysis
Leverage advanced algorithms to interpret customer emotions and opinions as they unfold. This allows for immediate improvements in customer experience by quickly addressing emerging issues.
Predictive Customer Lifetime Value
Utilize sophisticated data analytics to forecast the total revenue a customer is expected to generate during their tenure with your company. This helps tailor marketing strategies for increased satisfaction and loyalty.
Omnichannel Experience Tracking
Gain a holistic view of customer interactions across all platforms, enhancing customer retention and satisfaction by ensuring a seamless experience.
Tech Available to Us
